Danielle Brown, Managing Director at A.T.M Management Consulting carefully explains her analysis underpinned with her twenty year plus strategic transformational experience in designing & implementing Business Operating Models and Business Processes using A.T.M’ 5-P Transformational Model & Framework.
In our view (ATMSMC© - 2007 - 2021), however, a 'Business Process' is more than just a tool for processing inputs and outputs according to some predetermined and pre-specified set of rules and actions. We believe a Process is a Corporate System which – like the much-admired Toyota Production System (TPS) – should connect, co-ordinate and allow communication between multi-discipline business activities and various business entities. Internally the Process should connect people across the organisation, business units and their functions – and externally provide similar links between strategic partners, suppliers and customers.
It was the late Peter Drucker who first described how Business Processes are essential for connecting together the Corporate System (vision, strategy, people, and infrastructure) by enabling the firm’s business integration “end-to-end” (Management Challenge of the 21st Century, 1999). He went on to argue that if business processes are correctly designed and implemented/deployed in a peoplecentric way they can improve customer service, response-time, significantly reduce product development & product-marketing timescales, reduce transaction-cost, improve collaboration with business partners, improve co-ordination between dispersed business activities, reduce variation & errors in processing input/outputs and drive higher productivity & profitability of the firm.
At A.T.M Strategic Management Consulting we agree not just with Peter Drucker's assessment, but also with his warning that if the processes are incorrectly designed, they will simply impose unnecessary overheads, inaccuracies in outputs, wrong products & services being produced, and as a consequence, a decline in customer satisfaction levels, and productivity & performance.
A.T.M Key Client-Facing Processes - are designed to improve our clients’ people skills & capabilities - People-Centric & In-Built Hands-on Knowledge Transfer Processes. Our entire engagement process is focused on building our Clients’ internal skills, capabilities & core competencies by ensuring a hands-on transfer of knowledge during our engagement process. Our Client-Facing Engagement Process is designed to manage 'end-to-end' clients’ Business Integration. Our entire Engagement Process is directed towards the Progressive Transformation of our clients’ businesses (creating value) – rather than disruptive, distracting & destructive transformation (which destroys value) - Keyhole Surgery -V- Invasive Surgery.
Our entire Engagement Process is strategically focused towards the development of a “Built-to-Last Culture”, through continuous improvement and constant regeneration to create 'Strategic Intelligent Enterprises’ “Build-to-Last” People drive >Processes, which drive >Productivity, and which drives >Performance/Profitability of your organisation.